Phone calls, answered and made in your customers’ language
Inbound and outbound calls in Hindi, English and regional languages. The agent qualifies, confirms and reminds, and hands the call to your team the moment a caller needs a person.
Outbound call New lead, 3 min after form fill0:35
Press play to hear this call. 35 seconds, Hindi and English.
Namaste Rahul ji, main Greenfield Homes se AI assistant bol rahi hoon. Aapne Wakad ke 2BHK flat ke baare mein poocha tha?
Haan, budget lagbhag 85 lakh hai. Is weekend site visit ho sakta hai?
Bilkul. Saturday 11 baje ya Sunday 4 baje, kaunsa time theek rahega?
Saturday 11 baje chalega.
Theek hai, Saturday 11 baje ki site visit book ho gayi hai. Main aapko WhatsApp par location bhej rahi hoon. Dhanyavaad!
Site visit booked, Sat 11:00
Budget ₹85L, 2BHK, Wakad. Sent to Amit (Sales).
Sample call. Both voices are AI-generated with AI4Bharat Indic Parler-TTS.
In short
What is an AI voice agent?
An AI voice agent is software that makes and answers phone calls in natural speech. It understands what the caller says, replies in a human-sounding voice, and can book appointments, qualify leads, send reminders or transfer the call to a person. Acropine builds voice agents that speak Hindi, English and Indian regional languages and record the outcome of every call in your CRM.
Your callers keep talking to people when it matters. The agent takes the repetitive calls off your team’s list.
Teams that use it
- Real estate sales
- Lending and collections
- Clinics and hospitals
- Education admissions
What it handles
- Lead calling
- Call new enquiries within five minutes, ask your qualifying questions and book a visit or demo.
- Appointment confirmations
- Confirm, reschedule and remind, then update your calendar or clinic software.
- Payment and EMI reminders
- Polite reminders in the borrower’s language, with promises to pay logged against the account.
- After-hours answering
- Answer common questions at night and on holidays, and take a message for the rest.
- Feedback and surveys
- Short calls after a visit or delivery, with answers written to your CRM.
- Order and delivery updates
- Tell customers where their order is, and collect a new delivery slot if they need one.
How it works
- 1
Call starts
An inbound call arrives, or a new lead or due date triggers an outbound call.
- 2
Conversation
The agent speaks in the caller’s language and switches if they do, mid-sentence included.
- 3
Lookup and action
It checks your CRM or calendar during the call and books, updates or confirms.
- 4
Hand to a person
Complaints, complex questions or a request for a human go straight to your team, with a summary.
- 5
Summary and record
Transcript, outcome and next step are saved to the right record.
Works with the tools you already use
- Exotel
- Knowlarity
- Twilio
- Plivo
- Your existing numbers
- Zoho
- Salesforce
- LeadSquared
- Google Calendar
- Clinic software
- Loan management systems
Using something else? If it has an API or a data export, we can usually connect to it.
What you get
- A voice agent trained on your script and FAQs
- Numbers and call routing set up with your telephony provider
- Call recordings, transcripts and outcomes in your CRM
- Regular review of calls the agent handled badly
Common questions
Which languages can the agent speak?
English, Hindi and mixed Hindi-English, plus Marathi, Tamil, Telugu, Bengali, Kannada and Gujarati. We test each language with native speakers before launch.
Will callers know they are talking to AI?
Yes. The agent says so at the start of the call. In our experience, callers care more about getting a quick, correct answer than who gives it.
Is calling compliant with TRAI rules?
We set calling windows, DND scrubbing and consent handling to TRAI requirements, and use your registered headers and templates.