Support that answers from your own help content
Website chat, WhatsApp and email answered from your FAQs, policies and order data. What the AI can’t answer goes to the right person, with the context already written up.
Support inbox Last 15 minutes
- WhatsAppAnswered
Where is my order #45821?
Shipped via Delhivery, arriving Thursday. Tracking sent.
- EmailNeeds approval
Charged twice for my subscription
Duplicate payment found. Refund prepared.
- ChatAnswered
Can I change my delivery address?
Address updated before dispatch.
- EmailSent to Returns
Product arrived damaged, very upset
Summary and photos attached for the team.
- WhatsAppAnswered
Do you deliver to Guwahati?
Yes, 4 to 6 days. Answer from delivery policy.
In short
What is customer support AI?
Customer support AI answers customer questions on website chat, WhatsApp and email using your own help articles, policies and order data. It resolves routine questions such as order status and address changes on its own, and passes complaints or anything sensitive to your team with a summary. Acropine builds and runs these assistants so that answers come only from content you have approved.
Your agents spend their time on the conversations that need judgement, not the fiftieth “where is my order?”.
Teams that use it
- E-commerce and D2C
- SaaS
- IT services and hosting
- Insurance
- Education
What it handles
- Order status and tracking
- Look up the order and courier, and give a real answer instead of a link.
- Billing and refund questions
- Explain charges and policies. Refunds are prepared for a person to approve.
- Draft replies for agents
- For tickets that need a person, a ready draft your agent can check and send.
- Ticket triage
- Tag, prioritise and route every ticket to the right team as it arrives.
- Returns and exchanges
- Check eligibility, create the return and book the pickup.
- Account and login help
- Walk customers through resets and common setup problems.
How it works
- 1
Message arrives
On chat, WhatsApp or email, in whichever language the customer writes.
- 2
Find the answer
The AI searches your help content and order data, and only answers from what it finds.
- 3
Reply or route
Confident answers go out. Everything else is routed with a summary and a suggested reply.
- 4
Learn from your team
When an agent corrects a reply, we update the content so it’s right next time.
Works with the tools you already use
- Freshdesk
- Zendesk
- Zoho Desk
- Intercom
- Gorgias
- WhatsApp Business
- Shopify
- WooCommerce
- Shiprocket
- Delhivery
- Help centre pages
- Google Drive
Using something else? If it has an API or a data export, we can usually connect to it.
What you get
- An assistant connected to your help content and order system
- Routing rules agreed with your support lead
- A dashboard of what was answered, routed and escalated
- Monthly review of wrong or weak answers
Industries that use customer support AI
Common questions
What stops the AI from making up answers?
It only answers from your content and data, shows where the answer came from, and hands over when it can’t find one. We test it against your real past tickets before launch.
Does it replace our helpdesk?
No. It works inside your existing helpdesk, so your team keeps its views, reports and workflows.
How much of our volume can it handle?
It depends on how many of your tickets are repeat questions with clear answers. We measure this on your past tickets during the proof of concept, before you commit.